Return Policy

We want you to be completely satisfied with your purchase. Standard stock items can be returned for a full refund within 6 months (180 days) of the purchase date, provided they meet our return eligibility criteria.

Return Eligibility Requirements

To qualify for a return and refund, all returned items must satisfy the following conditions:

Item Condition

The item must be brand new, unused, undamaged, and in complete working order.

Packaging

The item must remain in its intact, undamaged original manufacturer packaging.

Current Stock

The item must be an active, current model stocked in our inventory.

Timeframe

The return must be requested and initiated within 6 months of the original purchase date.

How to Initiate a Return

Contact Us

Reach out to our customer support team at greg@schomburgheatcool.com or 816-431-4098 with your original order number and proof of purchase.

Pack Your Item

Securely pack the item in its original packaging to ensure it is not damaged during transit.

Ship or Drop Off

Deliver or ship the item to:

10903 NW 45 Hwy, Parkville, MO 64152

Return Shipping & Handling Fees

Return Shipping Costs

Customers are responsible for covering return shipping fees unless the item arrived damaged or the wrong item was shipped.

Refund Processing

Once your return is received and inspected to confirm all conditions are met, we will send an email confirmation. Approved refunds will be processed back to your original payment method within 5 to 7 business days.